Learn How to Pay Your Intermountain Gas Bill

Understanding Intermountain Gas Company and Your Account

Intermountain Gas Company serves customers across Idaho and parts of other western states, providing natural gas service to residential, commercial, and industrial users. The company operates as a regulated utility, meaning its rates and practices are overseen by state public utility commissions. Understanding how your account works with Intermountain Gas is the foundation for managing your bill payments effectively.

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When you establish service with Intermountain Gas, you receive an account number that appears on every bill and statement you receive. This account number is unique to your location and service address, not to you personally. If you move, you'll need a new account number for your new address. Your account contains information about your service address, the type of service you have, your meter number, and your payment history. The company uses this information to track your usage, calculate your charges, and maintain records of your account status.

Your bill typically arrives monthly, though the exact date depends on your meter reading schedule and billing cycle. Intermountain Gas reads meters on a rotating schedule throughout the month, so different customers have different billing dates. Understanding when your bill arrives helps you plan for payment and avoid late fees. You can find your billing cycle information on your bill or by contacting the company directly.

The company offers different payment options to accommodate various customer preferences. These options range from traditional mail payments to online accounts to automatic bank withdrawals. Each method has different processing times and requirements. Knowing what payment methods are available helps you choose the one that works best for your situation and ensures your payment reaches the company on time.

Practical Takeaway: Locate your account number on a recent bill and note your billing cycle date. This information is essential for making payments and contacting customer service about your account.

Payment Methods Available Through Intermountain Gas

Intermountain Gas offers several ways to pay your bill, and understanding each method helps you select the one that fits your needs. The company continues to expand its payment options to make it more convenient for customers to pay on time. Different payment methods have different processing times, costs, and requirements, so knowing the details of each option is important before choosing where to send your payment.

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Online payment through the Intermountain Gas website is one of the most popular methods. To pay online, you visit the company's website and log into your account using your account number and password. Once logged in, you can view your bill, see your usage history, and process a payment using a debit card, credit card, or bank account information. Online payments typically process within one to two business days. This method is free when you pay from a bank account but may have a fee if you use a credit or debit card. The advantage of online payment is that you can pay at any time of day or night, and you receive immediate confirmation of your payment.

Automatic bank withdrawal, sometimes called autopay or automatic bill pay, allows you to authorize Intermountain Gas to deduct your payment directly from your bank account on a set date each month. To set up automatic payments, you provide your bank account information through the company's website or by phone. Most customers set their automatic payment for a few days after their bill arrives. This method ensures you never miss a payment deadline, and there are typically no fees for using this service. You still receive a bill showing your usage and charges, but the payment happens automatically.

Phone payment is another option provided by Intermountain Gas. You can call the company's customer service number, speak with a representative, and provide payment information over the phone. Phone payments can be made using a bank account, debit card, or credit card. This method works well if you need to discuss your bill while making a payment or if you have questions about your account. Like online credit card payments, there may be a fee for using a credit or debit card by phone. Processing typically takes one to two business days.

Mail payment remains a traditional option for customers who prefer sending a check or money order through the postal service. To pay by mail, you write a check payable to Intermountain Gas, include it with your bill stub, and mail it to the address shown on your bill. Mail payments typically take seven to ten business days to process, depending on postal delivery times and the company's processing schedule. This method is free but requires planning ahead since processing takes longer than other methods. Always mail payments well before the due date to ensure they arrive on time.

In-person payment at authorized payment locations is sometimes available in certain areas. Some retail locations, banks, or other authorized agents accept Intermountain Gas payments in person. This option allows you to pay with cash, check, or debit card immediately. Processing is usually faster than mail payment, often within one to two business days. Contact Intermountain Gas to find authorized payment locations near you, as availability varies by region.

Practical Takeaway: Compare payment methods based on processing time, convenience, and any associated fees. Choose the method that best matches how you prefer to manage your finances and pay bills.

Finding Your Bill Due Date and Understanding Payment Deadlines

Your bill due date is clearly printed on your monthly statement, usually near the top of the first page. This date represents when the company expects to receive your payment. Understanding the difference between your billing date (when the bill is created) and your due date (when payment is expected) helps you manage your payments correctly. Most Intermountain Gas bills give customers approximately 20 to 25 days from the billing date to the due date, providing a reasonable window for receiving the bill and making payment.

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The due date is important because payments made after this date may be considered late and could result in late fees or service suspension. However, the due date does not mean the day your payment must arrive at Intermountain Gas; rather, it means the day the company expects to receive your payment. This distinction matters significantly depending on which payment method you use. Online and phone payments typically process within one to two business days, so you can pay a few days before the due date and still have time. Mail payments, however, take seven to ten business days, so you should mail your payment at least two weeks before the due date to ensure it arrives on time.

Late fees are charges added to your account if payment is not received by the due date. The amount of the late fee varies but is typically a percentage of your bill amount or a flat fee. Intermountain Gas includes information about late fees in its customer service materials. If your payment arrives after the due date, you may be charged a late fee, and this fee will appear on your next bill. Some companies offer a grace period of a few days after the due date before charging a late fee, but you should not rely on this without contacting the company to confirm their specific policy.

Service suspension is a more serious consequence of non-payment. If your bill remains unpaid for a certain period (typically 30 to 60 days after the due date, depending on state regulations), Intermountain Gas may shut off your gas service. Before disconnecting service, the company typically sends warning notices explaining that disconnection will occur if payment is not made. These notices provide a deadline for payment to avoid disconnection. If your service is shut off due to non-payment, you'll need to pay your outstanding balance plus any reconnection fees to restore service. Reconnection typically happens within one to two business days of payment.

If you're having difficulty paying your bill by the due date, contacting Intermountain Gas before the due date is important. The company may offer options such as payment arrangements, where you pay part of the bill by the due date and the remainder on a later date. Budget billing is another option some customers use; this spreads your annual gas costs evenly across 12 months, creating more predictable monthly payments. These options require you to contact the company and work out an agreement before your account becomes delinquent.

Practical Takeaway: Mark your due date on your calendar and set a payment reminder for several days before that date. If using mail payment, mail your check at least two weeks early. Contact Intermountain Gas immediately if you think you'll have difficulty making payment by the due date.

Setting Up Online Account Management and Payment Options

Creating and managing an online account with Intermountain Gas gives you access to tools that make paying your bill and monitoring your usage more convenient. The company's online portal allows you to view your bill details, see your payment history, track your energy usage, and make payments all from your computer or mobile device. Setting up an online account is a straightforward process that takes just a few minutes and requires only basic information about your account and service address.

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To create an online account, visit the Intermountain Gas website