Learn How to Pay Your HRSD Water Bill Online

Understanding HRSD and Your Water Account

The Hampton Roads Sanitation District (HRSD) provides water and wastewater services to over 2 million residents across the Hampton Roads region of Virginia. This includes cities like Norfolk, Virginia Beach, Chesapeake, and Newport News. When you use water in your home or business, HRSD delivers it through pipes and then treats the wastewater that flows back through the sewer system. Because these are essential services, HRSD sends bills to customers on a regular basis, typically monthly or bimonthly depending on your location.

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Your water bill covers several components. The bill includes charges for the water you consumed, measured in units called hundred cubic feet (HCF). One HCF equals about 748 gallons. Beyond water usage, your bill also includes sewer service charges, stormwater management fees in some areas, and other local service fees. Understanding what appears on your bill helps you recognize the charges and know what you're paying for each month.

HRSD customers receive bills by mail, but the organization also offers online payment options for those who prefer digital management of their accounts. Having an HRSD account set up means the utility company has your property information, usage history, and payment records on file. If you're a new customer or recently moved into an HRSD service area, you may need to establish your account before you can pay online.

Practical takeaway: Before attempting to pay online, locate a recent HRSD bill in the mail. Your account number appears on this bill and you'll need it to set up online payment access.

Setting Up Your Online Account with HRSD

HRSD operates an online customer portal where you can view your bill, pay online, and manage your account. To access this portal, visit the HRSD website at hrsd.com. Look for the customer portal login area, which is typically found on the homepage. If you're a first-time user, you'll need to create a new online account rather than logging in immediately.

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To create your account, you'll need several pieces of information. Have your HRSD account number ready—this appears on any water bill you've received. You'll also need to provide your service address, which is the location where you receive water service. The system will ask you to create a username and password. Your username can be an email address or another identifier you choose. Your password should be something secure that you can remember.

The account creation process typically takes just a few minutes. HRSD's system will ask you to verify your identity by confirming information that matches their records, such as your address or the amount of your most recent bill. This verification step protects your account from unauthorized access. Once you've completed verification, your account becomes active and you can begin using the online portal.

Some customers may find that their account is already partially set up in HRSD's system, especially if they've received bills at their address. In these cases, you may only need to create login credentials rather than entering all your account information from scratch. The portal's initial setup screen will guide you through whichever steps apply to your situation.

Practical takeaway: Write down your chosen username and password in a secure location. You'll use these credentials every time you log in to pay your bill or check your account.

Finding Your Account Number and Bill Information

Your HRSD account number is a unique identifier that distinguishes your property's water service from all others in the district. This number appears prominently on every bill HRSD sends you. Typically, you'll find it near the top of your bill, sometimes labeled as "Account Number" or "Service Number." The account number usually contains 7 to 10 digits and may include letters as well.

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If you don't have a physical bill available, you can obtain your account number through several methods. If you know the service address and have your phone number on file with HRSD, you can call their customer service line at 757-683-5300. A representative can look up your account and provide the number over the phone. This phone line operates during regular business hours, typically Monday through Friday from 8 a.m. to 4:30 p.m.

Your bill contains additional important information beyond your account number. The bill shows your current usage for the billing period, expressed in HCF units. It displays the total amount you owe and the due date for payment. Many bills also show your payment history, previous balances, and any adjustments made to your account. Reading this information helps you understand your usage patterns and confirm that the charges are correct.

Some customers set up paperless billing through HRSD's online portal. With paperless billing, instead of receiving a physical bill in the mail, HRSD sends an email notification when your bill is ready to view online. You can then log into your account to view and pay the bill digitally. This option reduces paper waste and means you receive your bill notification within days rather than waiting for mail delivery.

Practical takeaway: Keep a copy of your account number in a safe place separate from your bill. Having this number memorized or stored securely means you can pay your bill even if you don't have your physical bill available.

Step-by-Step Payment Process Online

Once your online account is created and you're logged into the HRSD customer portal, paying your bill involves a straightforward series of steps. After logging in with your username and password, you'll see a dashboard or homepage that displays your account status. Look for an option labeled "Pay Now," "Make a Payment," "Pay Bill," or similar language. Click this option to begin the payment process.

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The portal will show your current bill amount and ask how much you want to pay. You have options here: you can pay the full amount due, or you can pay a different amount if you wish to make a partial payment. Many customers pay the full bill amount shown, but some may choose to pay more to get ahead on their account, or less if they've arranged a payment plan.

After selecting your payment amount, the portal will ask for your payment method. HRSD accepts payments through bank account information (electronic check or ACH transfer) or credit and debit cards. If paying by bank account, you'll enter your routing number and account number. If paying by card, you'll enter your card number, expiration date, and security code. The portal uses encryption to protect this financial information during transmission.

Review all payment details before confirming. Double-check the amount you're paying, your payment method information, and any other details the portal displays. Once you've confirmed everything is correct, submit your payment. The portal will provide a confirmation number and receipt, typically displayed on screen and sent to your email address.

Most online payments process within 1 to 2 business days. This means if you pay on a Friday, the payment may not post to your account until Monday or Tuesday. HRSD recommends submitting payments at least 5 business days before your due date to ensure they're processed in time. Payments made after business hours or on weekends will be processed the next business day.

Practical takeaway: After submitting your payment, save your confirmation number. This number serves as proof of payment if you need to reference the transaction later or if any questions arise.

Payment Options, Timing, and Due Dates

HRSD offers multiple payment methods to accommodate different customer preferences. Online payment through the customer portal is one option, available 24 hours a day and 7 days a week. Paying online offers convenience and provides an instant confirmation. Beyond online payment, HRSD customers may also pay by phone by calling 757-683-5300 during business hours. A representative can take your payment information and process the payment over the phone.

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For customers who prefer traditional methods, HRSD accepts mailed checks. You can write a check for your bill amount and mail it to the address shown on your bill. Mailed payments typically take 7 to 10 business days to arrive and be processed. For this reason, if you're sending a check, mail it well before your due date. Some customers also set up automatic recurring payments, where HRSD withdraws the bill amount from their bank account on a scheduled date each month. This method ensures you never miss a payment deadline.

Your bill's due date appears clearly on the document. HRSD typically allows 15 to 30 days from the billing date before the payment becomes overdue. If you don't pay by the due date, HRSD may assess a late fee to your account. Late fees vary but typically range from $10 to