Learn How to Add Money to Inmate Phone Accounts

Understanding Inmate Phone Account Systems and How They Work

When someone is incarcerated, maintaining contact with family and friends often happens through phone calls. However, most correctional facilities don't allow inmates to make calls using traditional methods. Instead, they use specialized phone systems where inmates can only place calls to numbers that have been set up in advance, and the person receiving the call (or their family) typically pays for the charges.

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These systems operate through third-party vendors that contract with individual facilities. The most common providers include Securus, GTl (Global Tel*Link), Touchpoint, and Inmate Calling Solutions, though different facilities use different vendors. When an inmate makes a call, the charges accumulate in their phone account. The person being called—or a family member—can add funds to cover these charges so calls can continue.

The money you add doesn't go directly to the inmate. Instead, it goes into an account linked to a specific phone number or facility account. When the inmate calls that number, the charges are deducted from the balance you've funded. This is different from commissary accounts (money inmates use to buy items like snacks or hygiene products), though both involve adding funds to support someone in custody.

Inmate calling services charge significantly more per minute than regular phone calls—often between 50 cents and several dollars per minute depending on the facility and call type. A 15-minute call can cost $5 to $25 or more. Understanding this system helps you manage costs and know what to expect when supporting someone's ability to stay in touch with loved ones.

Takeaway: Inmate phone accounts are managed by third-party vendors contracted by facilities, not by the facilities themselves. Money you add covers collect calls or prepaid calling accounts, and charges are usually significantly higher than regular phone service.

Finding Your Facility's Phone Service Provider and Account Details

The first step is identifying which company manages phone services at the specific facility where the person is housed. This matters because each vendor has its own website, payment methods, and procedures. Knowing the right vendor saves time and prevents confusion.

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You can find this information in several ways. The most direct approach is to check the facility's official website or call the main facility number and ask which phone service provider they use. Many facilities list this information in their inmate handbooks or on pages dedicated to inmate communications. When you call, ask specifically: "Which company provides phone services for inmates here?" Write down the answer.

The major providers and their reach include:

• Securus Technologies: Used in many state prisons and county jails across the United States. Their website is securus.com. They operate in roughly 3,000 facilities.
• GTL (Global Tel*Link): Another major provider serving state and federal facilities. Website is gtlvisitme.com or their inmate calling site.
• Inmate Calling Solutions (ICS): Operates in select facilities. Visit inmateaccess.com for their services.
• Touchpoint: Services specific facilities in certain regions. Check with your facility first.
• Local or regional providers: Some smaller facilities use local vendors not listed here.

Once you identify the provider, you'll need the inmate's information to set up or access their account. This typically includes their full name, inmate ID number, date of birth, and the facility name and location. You might find this information in paperwork from the facility or from the inmate themselves if they've had phone contact or written to you.

Some facilities also send welcome packets to inmates that include information about how to use phone services, which vendor provides it, and how family members can fund accounts. If you received such materials, check them first.

Takeaway: Identify the phone service vendor by contacting the facility directly, then visit that vendor's website. Have the inmate's full name, ID number, and facility information ready before attempting to set up or fund an account.

Methods for Adding Money to Inmate Phone Accounts

Once you've identified the correct vendor and have the inmate's information, you can fund their phone account through several payment methods. Most vendors offer multiple ways to add money, so you can choose what works best for you.

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Online Payment (Most Common): You can visit the vendor's website and pay using a credit or debit card. This is usually the fastest method. You'll create an account with your own login information, enter the inmate's details, choose how much to add (typically minimum $10-$25 and maximums ranging from $500-$1,000 per transaction), and complete payment with Visa, Mastercard, American Express, or Discover. Funds often post within a few minutes to several hours.

Phone Payment: Most vendors have a customer service phone number where you can add funds by speaking with a representative. You'll provide payment information over the phone and the inmate's account details. This takes slightly longer (funds may post within 24 hours) but doesn't require internet access.

Money Transfer Services: Some vendors accept payments through services like MoneyGram or Western Union. You'd go to a location that services these transfers, provide the vendor's information, and the funds get applied to the inmate's account. This method typically takes 24-48 hours and may involve additional fees.

Direct Bank Transfer (ACH): Certain vendors allow you to transfer funds directly from your bank account. This is usually cheaper in terms of fees but takes 2-3 business days to process.

Mail-In Payment: You can mail a check or money order to the vendor with the inmate's account information included. This is the slowest method (7-14 days) but requires no online access or phone communication.

Be aware that vendors typically charge fees for these services. Online and phone payments might include 2-4% processing fees. Money transfer services often charge additional fees on top of the vendor's fee. Always check the vendor's current fee structure before committing to payment, as these can change.

Takeaway: Most vendors offer online payment via credit card (fastest), phone payment, money transfer services, bank transfer, or mail. Each method has different timelines and fees—check the specific vendor's website for current costs before choosing your payment method.

Step-by-Step Process for Popular Vendors

While each vendor has slightly different procedures, the general steps are similar. Here's what you'll typically encounter when funding an account through a major provider like Securus:

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Online Payment Process (Securus Example):

• Visit the vendor's website (e.g., securus.com or the specific inmate calling section)
• Look for "Add Funds," "Fund Account," or "Pay Inmate" options
• Enter the inmate's full name and facility location, or their inmate ID number
• The system finds the associated phone account and shows you the current balance
• Choose your payment amount and method (credit card, debit card, or bank account)
• Enter billing information and complete the transaction
• You'll receive a confirmation number and receipt (save this for your records)
• Funds typically appear in the account within minutes to a few hours

Setting Up a New Account: If this is your first time funding the inmate's calls, you may need to create an account for yourself first. This separate account (linked to your phone number or email) lets you manage multiple inmate accounts and view payment history. You'll provide your own contact information, create a password, and link your payment method.

Phone Payment Process (GTL Example):

• Call the vendor's customer service number (found on their website)
• Have ready: your payment method information, the inmate's full name, inmate ID, and facility name
• Provide this information to the representative
• Confirm the amount you wish to add
• Complete payment using your credit