Learn About Chase Application Status Tracking

Understanding Chase Application Status Tracking

Chase Bank offers customers a way to monitor the progress of their submitted forms and requests through their application status tracking system. This free informational guide explains how Chase's tracking process works and what you might expect when you submit different types of requests to the bank.

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When you submit a request to Chase—whether for a credit card, loan, deposit account, or other financial product—the bank processes your submission and moves it through several stages. Each stage represents a different phase of review, verification, or decision-making. Understanding these stages helps you know what's happening with your submission and what information Chase may need from you.

Chase uses multiple channels for status tracking. You can check your status through Chase's mobile app, their website portal, or by calling customer service. The method you use may depend on which type of request you've submitted and your personal preference for receiving updates.

The tracking system provides transparency about where your submission stands in the processing timeline. Rather than wondering if Chase received your information or if anything is happening, the status tracker gives you real-time visibility into your request's progress.

Practical Takeaway: Bookmark or note the specific tracking page for your submission type so you can check status updates whenever needed without searching for the right link each time.

How to Access Your Chase Application Status Online

Accessing your application status through Chase's website is straightforward. Begin by logging into your Chase online banking account at chase.com. If you don't have an online account yet, you'll need to set one up first using your Social Security number and other identifying information.

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Once logged in, look for sections labeled "Applications," "Requests," "My Applications," or "Application Status." This section's exact name varies slightly depending on which Chase products you're viewing. Credit card applications typically appear under a "Credit Cards" or "Credit Applications" heading, while loan requests may be located under "Loans" or "Mortgage Services."

The status display usually shows:

• The date you submitted your request
• The product type you requested (credit card, checking account, loan, etc.)
• Current status stage (under review, pending verification, decision made, etc.)
• Any actions you need to take, if applicable
• An estimated timeline for next steps

If you submitted multiple requests at different times, the online portal typically displays all pending and recent applications in one list. This makes it easy to track several submissions simultaneously.

For security purposes, Chase only shows application status to authorized account holders. You'll need to log in with your username and password. If you've forgotten your login information, use Chase's account recovery options before attempting to view your status.

Practical Takeaway: Save your application submission confirmation email or reference number—Chase customer service can use these details to look up your status if you have trouble accessing it online.

Using the Chase Mobile App to Monitor Your Request

The Chase Mobile App provides another convenient way to check your application status from your phone or tablet. Download the official Chase Mobile App from your device's app store (available for both iPhone and Android). Open the app and log in using the same credentials as your online account.

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Once inside the app, navigate to your profile or menu section. Look for options related to applications, requests, or pending items. The mobile app's layout is designed for smaller screens, so information is often organized in collapsible sections or tabs.

The mobile app typically shows the same status information as the website version, including:

• Real-time status updates when new information is available
• Notification alerts when Chase needs additional information from you
• Next steps or actions required on your part
• Estimated decision dates, if applicable

One advantage of using the mobile app is push notifications. Chase can send you alerts to your phone when your application status changes. This means you don't have to manually check repeatedly—you'll receive a notification when something happens. You can customize notification settings in the app's preferences to control how often you receive alerts.

The app also securely stores your information, and you can log out after checking your status for added security, especially if you're checking on a shared device.

Practical Takeaway: Enable notifications in the Chase Mobile App settings for your application so you receive alerts when your status changes, rather than checking manually multiple times daily.

What Different Status Stages Mean

Chase applications move through recognizable stages as they're processed. Understanding what each status means helps you know what's happening behind the scenes and what to expect next.

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Under Review: Your submission has been received and a Chase representative is examining your information. During this stage, Chase is checking your credit history, income details, and other relevant factors. This stage typically lasts from a few hours to several business days depending on application volume and complexity.

Pending Verification: Chase has received your submission but needs you to confirm or provide additional information. This might mean verifying your identity, confirming your income with recent pay stubs, or clarifying details about your employment. When in this status, your application tracker usually displays specific instructions about what you need to do and how to submit the information.

Decision Made: Chase has completed its review and reached a conclusion. This doesn't necessarily mean you received approval—it means Chase has made a decision and will communicate the outcome to you. Some applications result in approval, some in denial, and others in conditional approval (approval with certain terms or limits).

Approved: Your request has been granted. For credit cards, your account will be activated soon. For bank accounts, you'll receive instructions on how to set up your account. For loans, you'll move into loan documentation and funding stages.

Denied: Your request was not approved. Chase will typically provide a reason for denial in a follow-up letter or notification. Common reasons include credit score concerns, income verification issues, or other risk factors Chase identified during review.

Closed or Withdrawn: Either you or Chase has ended the request process. This might happen if you cancel the request yourself or if Chase closes it after an extended period of no response to information requests.

Practical Takeaway: When your status shows "Pending Verification," respond to information requests quickly—delays in providing requested information can extend processing time significantly.

What to Do If Your Status Shows Information Needed

If your application status indicates that Chase needs additional information from you, acting promptly is important for keeping your request moving forward. The tracker should specify exactly what information or documents Chase requires.

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Common information requests include:

• Recent pay stubs (typically from the last 30-60 days)
• Tax returns (usually the most recent two years)
• Proof of income for self-employed individuals (business tax returns, profit and loss statements)
• Bank statements showing account history and balance
• Verification of employment from your employer
• Identity verification documents (driver's license, passport)
• Proof of address (utility bill, lease agreement)
• Details about outstanding debts or liabilities

Your status tracker should include a link or instructions for submitting these documents. Most often, you can upload documents directly through your Chase online account. Alternatively, you might be able to email documents to a Chase processing center or mail physical copies.

When submitting documents, follow Chase's format requirements. Some systems only accept PDF or image files, while others may accept JPEGs or other formats. Make sure documents are clear, legible, and show all required information. Blurry or incomplete documents may be rejected and slow down your processing.

After you submit requested information, your status may briefly show "Documents Received" before returning to "Under Review" as Chase examines what you provided. Continue monitoring your tracker for updates.

If you're unsure what documents to provide or how to submit them, contact Chase customer service. Representatives can clarify requirements and guide you through the submission process. Contact information should be available on your status tracker page or