How to Cancel Your AMC Membership Guide

Understanding AMC Membership Types and What They Cost

AMC Theatres offers several membership options, each with different pricing structures and benefits. The main membership program is AMC Stubs, which has three tiers: AMC Stubs Insider (free), AMC Stubs Premiere (paid monthly), and AMC Stubs A-List (paid monthly). Understanding which membership you currently have is the first step in learning how to cancel it.

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AMC Stubs Insider is a complimentary loyalty program that doesn't charge monthly fees. If you have this membership, there is no cancellation process required since you're not paying for it. You can simply stop using your account whenever you choose. However, if you signed up for either Premiere or A-List, you are paying a recurring monthly fee that will continue until you take action to stop it.

AMC Stubs Premiere costs around $9.99 per month and provides benefits like earning points on all purchases, special promotions, and bonus rewards. AMC Stubs A-List, the premium option, costs approximately $19.95 to $23.95 per month depending on your location and membership tier. This membership includes three advance-purchase movie tickets per month, concession discounts, and accelerated rewards earning.

When you initially sign up for a paid membership, AMC requires a valid payment method such as a credit card or debit card. Your chosen payment method is charged automatically each month on the anniversary of your sign-up date. This recurring charge will continue monthly unless you take specific steps to cancel your membership before the next billing cycle.

Practical takeaway: Before attempting to cancel, log into your AMC Stubs account to verify which membership tier you have. Check your last few credit card or bank statements to see when your monthly charges occur. This information will help you understand your billing cycle and decide the best time to cancel if you want to use your membership benefits before the final charge.

Canceling Your Membership Through the AMC Website

The most straightforward way to cancel your AMC membership is through the official AMC Theatres website. This method works for both Premiere and A-List memberships and can typically be completed in just a few minutes from your computer or mobile device.

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Start by visiting the AMC Theatres official website and locating the login section. Enter your email address and password to access your account. If you don't remember your password, there is a "Forgot Password" option that will send a reset link to your registered email address. Once you're logged in, look for your account settings or profile section. This is often found in a menu labeled "My Account," "Settings," or "Profile," typically located in the upper right corner of the website.

Within your account settings, search for membership or subscription information. You should see details about your current AMC Stubs membership, including which tier you're subscribed to and when your next billing date is scheduled. There will be an option to manage your membership, modify your subscription, or cancel your membership. Click on this option to proceed.

When you select the cancellation option, AMC may display a confirmation message asking you to verify that you want to cancel. Some membership programs offer incentive messaging at this point, such as temporary discounts to keep you as a member. You can choose to accept the discount offer or proceed with cancellation. If you decide to cancel, confirm your choice when prompted. You should receive a confirmation message on the screen and an email confirmation sent to your registered email address within a few minutes.

Important note: Canceling your membership through the website typically stops future charges but does not provide a refund for any remaining time in your current billing period. If you cancel on the 5th of the month but your billing date is the 20th, you will still have access to your membership benefits until the 20th, but you won't be refunded for the days after cancellation.

Practical takeaway: Set aside 5 to 10 minutes to complete this process during a time when you can focus on each step carefully. Have your login information ready, and don't close your browser window until you've received both the on-screen confirmation and the confirmation email. Save this confirmation email for your records in case you need to reference it later.

Canceling Through the AMC Mobile App

If you primarily use the AMC mobile app to purchase tickets and manage your membership, you can also cancel your membership directly through the app. This method is convenient if you're already logged into the app on your phone or tablet and want to cancel without switching to a computer browser.

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Open the AMC Theatres app and ensure you're logged into your account. Look for a menu option, often represented by three horizontal lines (called a hamburger menu) or a person icon, depending on your device type and app version. Tap this menu to open your account options. From the menu, select "Account," "My Account," or "Settings," depending on how the app is organized. This section contains your personal information and membership details.

Within your account section, look for "Membership," "My Membership," "Subscription," or "AMC Stubs" options. Tap on this to view your current membership status and benefits. The app should display which membership tier you're subscribed to and your next billing date. Look for a button or link labeled "Cancel Membership," "Manage Subscription," or similar wording. Tap this option to begin the cancellation process.

The app will typically ask you to confirm that you want to cancel your membership. You may see a screen offering reasons why, such as "Are you sure?" or offering alternative options like pausing your membership instead of canceling (though not all membership types offer this feature). Select the option to confirm cancellation. The app should display a confirmation message, and you will receive a confirmation email at your registered email address.

One advantage of using the mobile app for cancellation is that you can do it from anywhere—at work, at home, or even at the movie theater. However, some users report that the app cancellation process is occasionally slower or less responsive than the website version. If you encounter any issues with the app, switching to the website method described in the previous section is always an option.

Practical takeaway: Before canceling through the app, check whether you're on the latest version. Older app versions may have different menu layouts or missing features. If the cancellation option isn't where you expect it, try updating your app from your device's app store first. Keep a screenshot of your confirmation message in case you need to reference it.

Canceling via Customer Service and Phone Support

If you prefer to speak with a person or encounter difficulties canceling online, you can contact AMC customer service by phone. This method allows you to ask questions, discuss your reasons for canceling, and potentially explore alternative membership options before finalizing your cancellation.

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To find the correct phone number, visit the official AMC Theatres website and look for the "Contact Us" section, typically found in the footer of the homepage. AMC provides different phone numbers for general inquiries, membership questions, and technical support. For membership cancellations, you'll want the number listed for membership or account services. Save this number in your phone or write it down so you have it when you're ready to call.

When calling, have the following information ready: your email address associated with your AMC account, your account number (if you have it), your full name, and your phone number. The customer service representative will use this information to locate your account quickly. Be prepared to verify your identity by answering security questions or providing information from your account.

Explain to the representative that you would like to cancel your membership. They may ask you why you're canceling or offer you options to consider, such as temporarily pausing your membership, switching to a lower-tier membership, or receiving a promotional discount for a limited time. You can listen to these options, but remember that you're not obligated to accept them. If you're certain you want to cancel, politely but firmly state that you wish to proceed with cancellation.

The representative will then process your cancellation request. Ask them to provide you with a confirmation number for the cancellation. Write this number down or ask them to email it to you. Request that a cancellation confirmation be sent to your email address as well. This gives you documentation of your cancellation in case any charges appear on your account later.

Call times can vary. AMC customer service is typically more available during daytime hours on weekdays. If you reach a high call volume message, you may