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Understanding Robocalls and Why They're a Problem

Robocalls are automated phone calls that deliver a recorded message. They come from computers, not people sitting at a desk. These calls reach millions of Americans every day, and the problem has grown significantly over the past decade. According to the Federal Communications Commission (FCC), Americans received over 32 billion robocalls in 2023 alone. That's an average of about 100 calls per person per year, though many people receive far more.

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Robocalls aren't all illegal. Some are legitimate: banks calling about suspicious activity, doctors' offices reminding you of appointments, and schools notifying parents about closures. However, the majority of robocalls are scams or unwanted marketing calls. Scammers use robocalls to impersonate government agencies, banks, and companies you know. They might claim you owe back taxes, that your social security number has been suspended, or that your Amazon package has a delivery problem. These calls cost Americans billions of dollars annually in fraud losses.

The technology behind robocalls makes them cheap and easy to send. Scammers can spoof phone numbers—making it look like the call is coming from your bank or a local number—which makes you more likely to answer. They can also reach thousands of people in minutes. This combination of low cost, high volume, and effective deception explains why robocalls have become such a widespread issue.

Understanding what robocalls are and how they work is the first step in protecting yourself. When you know the signs of a robocall scam, you're better equipped to handle them when they arrive. Most robocalls begin with a delay before anyone speaks—this is the computer dialing multiple numbers at once. Legitimate businesses may use robocalls for notifications, but scammers use them specifically because they can reach so many people so quickly.

Takeaway: Robocalls are automated calls sent in bulk by computers. Most are scams, though some are legitimate. Knowing how they work helps you spot them when they call.

How Scammers Use Robocalls to Commit Fraud

Robocall scams follow certain patterns. The most common robocall scams impersonate government agencies. The IRS impersonation scam is among the most prevalent. Scammers call claiming you owe unpaid taxes and threatening arrest or legal action if you don't pay immediately. They request payment via gift cards, wire transfers, or cryptocurrency. The real IRS does not initiate contact by phone about taxes owed—they send letters first. The Federal Trade Commission (FTC) reported that impersonation scams account for hundreds of millions of dollars in losses annually.

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Social Security scams are another major category. Callers claim your Social Security number has been compromised or suspended due to suspicious activity. They instruct you to press a button to speak with an agent or provide your Social Security number to "verify" your identity. These calls are purely fraudulent. The Social Security Administration does not conduct business this way.

Tech support scams use robocalls to reach people and then transfer them to live scammers. The call might say your computer has been infected with malware or that Microsoft has detected a problem. When you call back or are transferred to someone, they gain remote access to your computer and either steal information or install malware. They may also convince you to purchase fake antivirus software or pay for unnecessary repairs.

Utility company scams are becoming increasingly common. Callers claim you're behind on your electric, gas, or water bill and threaten to shut off service. They demand immediate payment, often requesting wire transfer or gift card codes. Real utility companies provide bills in writing and offer payment plans. They don't demand immediate payment via unusual methods.

Prize and lottery scams promise you've won money you didn't enter. Callers claim you've won a government grant, a lottery you didn't play, or a sweepstakes entry. To claim your "prize," you must pay taxes, fees, or shipping costs upfront. No legitimate prize requires payment to receive winnings.

Takeaway: Scammers use robocalls to impersonate trusted organizations and create false urgency. Understanding common scam patterns helps you recognize them immediately.

Recognizing the Warning Signs of Robocall Scams

Certain characteristics appear in almost every robocall scam. Learning to spot these red flags can protect you from falling victim. The first major warning sign is unexpected contact about money you owe or money you've won. Legitimate organizations don't announce debts or prize wins via robocall. If you're in doubt about a debt, you can contact the organization directly using a phone number from an official source—not the number the caller provided.

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Threats are another immediate red flag. Scammers create panic by threatening arrest, legal action, deportation, or immediate service shutoff. They use language designed to bypass your judgment. Statements like "you must act now" or "this is your final notice" are pressure tactics. Real government agencies and legitimate businesses don't threaten people into immediate action via robocalls. They follow formal legal procedures that include written notices.

Requests for payment through unusual methods indicate a scam. Legitimate billers accept payment through bank transfers, credit cards, checks, or established payment systems. If someone demands payment via gift cards, wire transfer services, cryptocurrency, or by purchasing codes, it's a scam. Once you send money this way, it's essentially untraceable and irretrievable. Real organizations don't require these payment methods for bills or fees.

Requests for personal information over the phone are red flags. Legitimate organizations already have your information on file. Banks, government agencies, and utilities won't ask you to confirm sensitive details like your Social Security number, account numbers, or banking information during an unsolicited call. If the caller claims to need this information, hang up and call the organization directly using a number you find independently.

Poor audio quality or background noise can indicate a scam call center. Many robocall scam operations work from overseas call centers with low-quality phone lines. You might hear echoing, multiple conversations in the background, or sound cutting in and out. Professional organizations maintain clear communication lines.

A delay before anyone speaks, or an automated voice saying "please hold for the next available representative," typically indicates a robocall. The delay happens because the computer dials many numbers at once and only connects you to someone when a representative becomes available.

Takeaway: Red flags include threats, requests for payment through unusual methods, requests for personal information, and pressure to act immediately. If a call has these characteristics, it's almost certainly a scam.

Steps to Protect Yourself from Robocalls

Protection starts with your phone behavior. The simplest protection is not answering calls from unknown numbers. If the call is important, the caller will leave a voicemail. You can then research the number and decide whether to return the call. Many people find that simply not answering unknown numbers eliminates most robocall interactions. However, scammers sometimes spoof numbers that look familiar—including numbers similar to yours—so this isn't foolproof.

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Don't press buttons in response to robocall prompts. Messages saying "press 1 to speak to someone" or "press 2 to be removed from our list" are often scams. When you press a button, you confirm that your number is active and monitored, which makes scammers more likely to call again. Similarly, don't say "yes" in response to questions during robocalls. Scammers record "yes" responses and use them fraudulently, claiming you agreed to charges or applications.

Register with the National Do Not Call Registry. You can register your phone number at donotcall.gov or by calling 1-888-382-1222. The registry is free and permanent. It reduces telemarketing calls, though it doesn't stop all robocalls, particularly scams. Scammers don't follow the do-not-call rules, but legitimate businesses do. Registration takes effect within about 31 days.

Use call blocking and filtering tools. Most phone carriers offer robocall blocking services at no cost or low cost. AT&T Call Protect, Verizon Call Filter, T-Mobile Scam Shield, and similar services use algorithms to identify and block suspected robocalls. You can also use third-party apps like TrueCaller, Nomorobo, or RoboKiller. These services analyze incoming