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What Is Google Business Profile and Why It Matters

Google Business Profile is a free tool that lets businesses show up on Google Search and Google Maps. When someone searches for your business type, location, or name on Google, your profile may appear in the results. This profile acts like a digital storefront that works 24/7, even when your physical location is closed.

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Think of it this way: if you own a restaurant, bakery, plumbing service, or retail store, people searching for those services in your area might find you through Google Business Profile. The profile displays information like your address, phone number, hours of operation, photos, customer reviews, and website link. According to Google's own research, 46% of all Google searches have local intent—meaning people are looking for businesses near them.

The profile is particularly valuable because it's free to use and create. Unlike paid advertising, you don't need a budget to set up your profile or keep it active. Google controls the platform, so you're displaying information on one of the world's most-used search engines. Businesses in industries like healthcare, local services, retail, restaurants, and professional services see particularly strong results from active profiles.

Your profile can show customers important details before they ever visit your website. Someone might see your hours, check your reviews, view photos of your work, or call you directly from the search results. This means potential customers can get answers to common questions without leaving Google.

Practical Takeaway: Understanding that Google Business Profile is a searchable business listing, not an application or service, helps you see it as a tool for visibility rather than something you need to "qualify for." Every business can have one.

Setting Up Your Google Business Profile Step by Step

Creating your Google Business Profile involves several straightforward steps. First, you'll go to the Google Business Profile website and sign in with a Google account. If you don't have a Google account, you'll need to create one—this takes just a few minutes and is also free. Your Google account is separate from your business profile; it's simply how you log in to manage your information.

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Once you're signed in, Google will ask you to enter your business name, address, and phone number. This is where accuracy matters greatly. Use the exact legal name of your business as it appears on your business license or registration. If your business operates from your home, you have options—you can choose to show your service area instead of your home address, which is particularly useful for plumbers, electricians, cleaners, and other service-based businesses that travel to customers.

Next, you'll select your business category or categories. Google provides a list of hundreds of options, from "Italian Restaurant" to "Electrician" to "Physical Therapist." Choosing the right categories helps you show up in the searches that match your actual business. You can select up to 10 categories, and it's worth choosing ones that accurately describe what you do.

Google may then ask you to verify your business location. For many businesses, this means Google sends a postcard to your address with a verification code. You'll enter this code on your profile to confirm you own or operate the business at that location. Verification typically takes 1-2 weeks by mail. Some businesses may be offered faster verification methods, depending on their location and business type.

After verification, your profile becomes fully active. You can then add more details like your website, hours of operation, photos, and a business description. You'll also see options to post updates, answer customer questions, and manage reviews.

Practical Takeaway: The setup process requires just your basic business information and a verification step—no complex paperwork or forms. Focus on accuracy with your business name and address to ensure customers find the right location.

Completing Your Profile With Essential Information

Once your profile is verified and active, filling in complete information helps customers find and understand your business. The most important information to include is your business hours. According to Google's research, 72% of people who search for a business on their mobile phone visit that business within 5 miles of their current location. Many of these searchers are checking if you're open right now—so accurate hours are critical. Include your regular hours, special holiday hours, and whether you're currently open or closed.

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Adding photos significantly increases how often people visit your profile and contact your business. Photos should show your storefront, your work, your team, or your products—whatever best represents what customers will experience. You can add up to 10,000 photos, though most businesses find that 10-20 high-quality photos work well. A photo of your storefront helps people recognize your location, while photos of your work (if applicable) build confidence in your quality.

Your business description should explain what you do in straightforward language. If you're a dental office, for example, you might write: "We provide general and cosmetic dental services for families and adults. We offer cleanings, fillings, root canals, and teeth whitening." This is where you briefly explain your main services without sounding like advertising copy.

Add your website link if you have one. This lets customers explore more information beyond what fits in your profile. You should also include a phone number that customers can actually reach you at. Many people use Google Business Profile to call businesses directly, so make sure the number is current and monitored.

Service areas are important for businesses that travel to customers. If you're a locksmith serving a tri-county area, you can list that in your service area rather than claiming a specific address. This prevents customers from trying to visit a location that isn't a physical storefront.

Practical Takeaway: Complete profiles with photos, accurate hours, and clear descriptions get found more often and generate more customer inquiries. Treat your profile like a simplified version of your website—it should tell customers the essential things they need to know.

Managing Reviews and Building Customer Feedback

Customer reviews appear prominently on your Google Business Profile. These are comments and star ratings that people who've used your business leave for others to see. Reviews significantly influence whether new customers choose your business over competitors. Research shows that 76% of people read customer reviews before visiting a business in person.

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You cannot write reviews about your own business, and Google has strict rules against fake reviews. However, you can ask satisfied customers to leave reviews by sharing a link to your profile with them. You might include this link in your email signature, on a business card, or on a receipt. The more recent and numerous your reviews, the more trustworthy your profile appears.

When customers leave reviews, you can respond to them on your profile. Responding to reviews—both positive and negative—shows that you're engaged and care about customer feedback. For positive reviews, a simple "Thank you for choosing us!" response is appropriate. For negative reviews, you can address the concern professionally and offer to resolve the issue offline. These responses are visible to everyone viewing your profile and demonstrate your commitment to customer satisfaction.

Managing your profile means regularly checking for new reviews and customer questions. Some customers ask questions directly through your profile instead of calling or visiting. You should answer questions promptly and accurately, as these public Q&A sections help other potential customers understand your services.

If you receive an inappropriate or false review, Google allows you to flag it for review. You shouldn't argue with reviewers or respond defensively, as this typically backfires. Instead, respond professionally and focus on building a larger body of legitimate reviews that accurately represent your business.

Practical Takeaway: Actively managing your reviews and responding to customer feedback keeps your profile dynamic and shows potential customers that you're an engaged, responsive business. Set a routine to check your profile weekly.

Using Posts, Photos, and Updates to Stay Active

Google Business Profile includes a Posts feature that lets you share time-sensitive information and updates. You can post about special offers, new services, upcoming events, or other announcements. Posts typically last 7 days on your profile before expiring, though Google may extend this for certain types of posts. This is different from your permanent business information—it's a way to keep your profile fresh and current.

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For example, a restaurant might post about a weekend special menu, a salon might announce a new service they're offering, or a service business might post photos of a completed project. Posts give potential customers a reason to view your profile again and stay updated on what's happening with your business.

Photos are among the most important elements of an active profile. Professional or high-quality photos of your business, products, team,