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What the MyUI Portal Is and Why You Might Need It

The MyUI Portal is Colorado's online system for managing unemployment insurance matters. The Colorado Department of Labor and Employment created this portal so people can handle their unemployment-related tasks through a website instead of making phone calls or visiting an office in person.

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If you have lost your job or had your hours reduced, you may want to learn about Colorado's unemployment insurance program. The MyUI Portal is the main place where Coloradans go to file claims, check the status of existing claims, report weekly work search activities, and manage their account information. This portal operates 24 hours a day, so you can use it whenever it works for you—early morning, late night, or weekends.

The portal works on both computers and mobile devices. Whether you use a desktop, laptop, tablet, or smartphone, you can log in from home, a library, a coffee shop, or anywhere with internet access. This flexibility means you do not have to take time off work or arrange childcare to handle your unemployment matters.

The system is designed to be self-service, meaning you control your own account and manage most tasks without waiting to speak to someone. However, the portal does include information about how to reach Colorado Department of Labor and Employment staff if you have questions that go beyond what the portal can handle.

Practical takeaway: Bookmark the MyUI Portal website (myui.colorado.gov) on your computer or phone so you can access it quickly whenever you need to check on your unemployment matters or submit required information.

How to Create and Set Up Your MyUI Account

Before you can use the MyUI Portal, you need to create an account with a username and password. The account creation process takes about 10 to 15 minutes and requires basic personal information. You will need your Social Security number, date of birth, email address, and phone number. These details help the system verify your identity and keep your account secure.

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When setting up your account, choose a password that is at least 12 characters long and includes uppercase letters, lowercase letters, numbers, and symbols. A strong password protects your unemployment information from unauthorized access. Write down your password in a safe place, or use a password manager application if you use one for other accounts.

The portal will ask you to answer security questions, such as "What is your mother's maiden name?" or "In what city were you born?" These questions serve as an extra layer of security. If you forget your password, you can use these answers to prove your identity and reset it. Remember your answers or write them down somewhere secure.

After your account is set up, you will receive a confirmation email. Check your email inbox and spam folder for this message. The email may contain important information about how to use the portal or what to do next. Keep this email for your records.

Once your account is active, you can log in anytime. The portal saves your information, so you only need to fill out certain details once. When you log in, you will see a dashboard that shows your account status and any actions you need to take. This dashboard is personalized to your situation and may look different from another person's dashboard.

Practical takeaway: Set up your account when you have at least 30 minutes of quiet time and all your necessary documents nearby. Having everything ready prevents frustration and mistakes that could delay your account being fully activated.

Filing a Claim and Providing Initial Information

If you believe you may be entitled to unemployment insurance, you will need to file a claim through the MyUI Portal. A claim is a formal request that tells the Colorado Department of Labor and Employment about your employment situation. When you file a claim, you provide information about your job, your employer, the reason your employment ended, and other relevant details.

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The claim form asks for specific information about your most recent job. You will need to provide your employer's name, the address of the workplace, your job title, the date you started, and the date your employment ended. You will also need to explain why your employment ended—whether you were laid off, your position was eliminated, you were fired, you quit, or something else happened. Be as detailed and honest as possible when describing what happened, because this information helps the department understand your situation.

You will also provide information about any wages you earned. The portal asks about your weekly pay, monthly pay, or annual salary—whichever way your employer paid you. If your pay varied week to week, calculate an average. This wage information helps determine if you may be entitled to any benefits and how much they might be.

The claim form includes questions about whether you are able and available to work. You will need to answer whether you are physically able to work, whether you are looking for work, and whether anything prevents you from taking a job if one is offered. These questions help the department understand your work readiness.

Before you submit your claim, review all the information you entered. Check spelling, verify dates, and make sure numbers are correct. Small mistakes can cause delays or confusion. Once you submit the claim, the department begins reviewing it. You do not need to do anything else at this moment—just wait for the department to contact you with what happens next.

Practical takeaway: Gather these documents before filing: your last paystub, the date your employment ended, your employer's complete address, and any separation paperwork (like a layoff notice). Having these items ready will help you complete the claim form accurately in one sitting.

Weekly Certification and Work Search Reporting Requirements

If your claim has been processed and benefits may be available to you, you will need to complete weekly certifications. A weekly certification is a form you submit once per week that confirms you are still meeting the requirements for your claim. This is not something you do just once—you do it every week for as long as your claim is active.

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The weekly certification asks a few basic questions: Did you work during this week? If so, how many hours and how much did you earn? Are you still able and available to work? Did you engage in any work search activities? The answers you provide must be truthful and accurate. False information on your weekly certification can result in serious consequences, including having to repay any benefits and facing penalties.

Work search requirements mean you are expected to take actions to find employment. Colorado requires people to report work search activities on their weekly certification. Work search activities might include filling out job applications, attending job interviews, contacting employers about job openings, attending job training or workshops, or registering with employment agencies. The portal provides a list of activities that count as work search.

You typically need to complete two to three work search activities per week, though this requirement may change. The MyUI Portal keeps a record of the work search activities you report. You do not need to provide detailed proof with each weekly certification, but you should keep records of what you did—notes about which companies you contacted, dates of interviews, copies of online applications—in case the department asks to verify your activities later.

Weekly certifications are usually due on a specific day of the week, often Sunday or Monday. The portal shows you exactly when your certification is due. If you miss the deadline, you may not receive benefits for that week. Set a reminder on your phone or calendar so you do not forget. The certification takes only five to ten minutes to complete, so there is no reason to put it off until the last moment.

Practical takeaway: Create a simple spreadsheet or notebook where you write down your work search activities (company name, date, type of activity) throughout the week. This makes it easy to fill out your weekly certification honestly and accurately, and you will have documentation if the department ever asks about your activities.

Understanding Your Payment Status and Account Activity

Once you log into the MyUI Portal, you can see information about your claim status and any payments that have been issued. The portal displays your account balance, which shows how much benefit money may be available to you. It also shows the payment history—a record of every payment that has been issued, the amount, and the date it was sent.

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The portal explains your claim status in plain language. You might see statuses like "Claim Received," "Under Review," "Determination Pending," or "Active." Each status means something different. "Claim Received" means the department got your claim but has not reviewed it yet. "Under Review" means someone is looking at your information to make a decision. "Determination Pending" means a decision is being prepared. "Active" means your claim is approved and you may receive benefits.

When you receive a payment, the portal shows you the