Free Guide to SimpliSafe Subscription Cancellation

Understanding SimpliSafe Subscription Plans and Cancellation Policies

SimpliSafe offers home security monitoring services through different subscription tiers, each with varying features and pricing. Before considering cancellation, it helps to understand what each plan includes and the terms associated with them. SimpliSafe's basic monitoring plans typically range from around $15 to $28 per month, depending on the level of monitoring and features selected. Some customers choose SimpliSafe for its self-monitoring option, which allows them to monitor their own system through a mobile app rather than paying for professional 24/7 monitoring.

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When you sign up for a SimpliSafe subscription, the company provides a contract or service agreement that outlines cancellation terms. These terms may vary depending on when you signed up and which plan you selected. Some plans may have no long-term contract requirements, while others might have terms that last 12 months or longer. Understanding your specific agreement is the first step toward understanding what happens if you decide to cancel.

SimpliSafe allows customers to cancel their subscriptions, though the process and any associated fees depend on your contract terms. If you're within a contract period, SimpliSafe may charge an early termination fee, which typically ranges from $150 to $200, though this varies by customer and plan. Customers who have completed their contract terms or who signed up for month-to-month plans generally can cancel without additional fees.

The company also distinguishes between canceling your monitoring service and returning equipment. You can cancel your monitoring subscription while keeping your SimpliSafe equipment, though the system will no longer provide professional monitoring or send alerts to SimpliSafe's monitoring centers. Alternatively, you can return all equipment, which may affect any early termination fees or deposits you paid.

Practical Takeaway: Before taking any cancellation steps, locate your original SimpliSafe contract or service agreement. This document specifies whether you have a contract period, what cancellation fees might apply, and the exact terms of your service. You can typically find this in your email or through your SimpliSafe online account portal.

Steps to Cancel Your SimpliSafe Subscription

Canceling your SimpliSafe subscription involves several steps, and the process can be completed through different methods depending on your preference. The most straightforward approach is to contact SimpliSafe's customer service directly. You can reach SimpliSafe by phone at 1-800-310-4850, and representatives are available to process cancellations. When you call, have your account information ready, including your account number and the phone number associated with your account.

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During your call, a SimpliSafe representative will ask you several questions. They may inquire about your reason for canceling, whether you're experiencing issues with the service, or if you're switching to a different security provider. While these questions are optional to answer, providing information can sometimes lead to representatives offering alternatives, such as plan downgrades, price reductions, or service adjustments that might address your concerns. Some customers report that SimpliSafe representatives have offered discounted rates or trial periods for additional features as a way to retain customers.

You also have the option to cancel through your online account portal. Log into your SimpliSafe account, navigate to settings or account management, and look for cancellation or subscription options. Not all account features may support full cancellation online; you might be able to pause service or modify your plan but need to call to complete cancellation. If you pursue the online route and encounter limitations, you'll need to follow up with a phone call to finish the process.

When you cancel, ask the SimpliSafe representative for a confirmation number and details about what happens next. Specifically, clarify whether you need to return equipment, when your service will stop, and whether any fees will be charged to your account. Request that SimpliSafe send you written confirmation of the cancellation via email. This documentation becomes important if billing issues arise after you've canceled.

The cancellation process typically takes a few business days to complete. During this time, you may still have access to your account and monitoring service. SimpliSafe will provide a specific date when your service ends. Plan your cancellation accordingly if you're switching to a different security provider, ensuring there's no gap in your home security coverage.

Practical Takeaway: Call SimpliSafe at 1-800-310-4850 with your account information ready. Request written confirmation of your cancellation and ask about equipment return procedures. Keep this confirmation for your records in case of future billing disputes.

Early Termination Fees and Contract Obligations

Early termination fees are charges that SimpliSafe may impose if you cancel before your contract period ends. Understanding these fees is critical because they can add significant costs to your cancellation. The fee amount depends on several factors: how long your contract lasts, how much time remains on the contract, and the specific terms of your service agreement. For a customer with a 12-month contract who cancels after 3 months, the remaining 9 months of service may be charged as an early termination fee, though SimpliSafe typically doesn't charge the full remaining balance.

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SimpliSafe's early termination fees generally range from $150 to $200, but this can vary. Some contracts may have declining fees, meaning the fee decreases the closer you are to the end of your contract term. For example, a fee might start at $200 if you cancel in month one, decrease to $150 by month six, and disappear entirely once you've completed the contract. Review your service agreement to understand how your specific fee structure works.

There are circumstances where SimpliSafe may waive or reduce early termination fees. If you're moving to a location where SimpliSafe cannot provide service, the company may cancel your contract without charging a full early termination fee. Similarly, if SimpliSafe discontinues service in your area or fails to provide adequate service, you might have grounds to request a fee waiver. If you believe your situation warrants a waiver, explain your circumstances to the customer service representative during your cancellation call and ask whether an exception can be made.

Customers on month-to-month plans don't face early termination fees because they have no long-term contract obligation. If you're on a month-to-month plan, you can cancel at any time without additional charges beyond your final month's service. To determine whether you have a contract or month-to-month service, check your original signup documentation or ask SimpliSafe directly during your cancellation call.

It's worth noting that early termination fees are distinct from your regular monthly charges. If you cancel mid-month, SimpliSafe may still charge you for the remainder of that billing period. Additionally, if you have any outstanding balances on your account or equipment deposits, these may be deducted from refunds or applied against early termination fees.

Practical Takeaway: Before canceling, calculate the cost of any early termination fees by reviewing your contract. If you're within a contract period, ask SimpliSafe whether your specific situation qualifies for a fee waiver or reduction, such as if you're relocating to an area where service isn't available.

Equipment Return and Deposit Handling

When you cancel your SimpliSafe subscription, you must address the equipment you received. SimpliSafe typically sends a starter kit that includes a base station, door and window sensors, a motion detector, and sometimes a keypad. During your cancellation, SimpliSafe will inform you whether you need to return this equipment and provide instructions for doing so.

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SimpliSafe generally requires customers to return rented or leased equipment within a specified timeframe, often 30 days after cancellation. The company provides a prepaid shipping label that you can use to mail the equipment back at no additional cost. You'll need to package the equipment carefully and include all components that came in your original kit. Failure to return equipment within the specified period may result in additional charges to your account, typically ranging from $100 to $200 or more depending on the equipment.

Some customers purchase their SimpliSafe equipment rather than renting it. If you bought your system, you own the hardware and don't need to return it. You can continue using the equipment for self-monitoring through SimpliSafe's app, use it with a different monitoring service, or repurpose the components however you choose. To determine whether your equipment was purchased or rented, check your original receipt or ask SimpliSafe during your cancellation call.

Many customers pay a deposit when they sign up for Simpli