Free Guide to Getting Started With DoorDash

What DoorDash Is and How the Delivery Platform Works

DoorDash is a food delivery service that connects people who want meals delivered to their homes with restaurants and delivery drivers. The company operates in thousands of cities across the United States and in several other countries. When you use DoorDash, you browse restaurants available in your area, place an order through the app or website, and a driver picks up your food and delivers it to you.

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The platform works through a straightforward process. Restaurants partner with DoorDash to have their menus listed on the service. Customers use the DoorDash app or website to search for restaurants, view menus, and place orders. Independent contractors—called Dashers—receive notifications about orders and decide whether to accept them. Once a Dasher accepts an order, they drive to the restaurant, pick up the food, and deliver it to the customer's address.

DoorDash has grown substantially since its founding in 2013. As of recent reports, the platform operates in over 7,000 cities in the United States, Canada, and Australia. The service has partnered with hundreds of thousands of restaurants, ranging from large national chains to small local businesses. According to company data, DoorDash completes millions of deliveries monthly, making it one of the largest food delivery services by market share.

Understanding the basic structure helps you navigate the platform more effectively. The service charges customers delivery fees (which vary by location and distance), service fees, and small order fees in some cases. Restaurants pay their own commissions to DoorDash for the orders they receive through the platform. These fees support the operations of the service, including paying Dashers, maintaining technology infrastructure, and handling customer service.

Practical Takeaway: Before using DoorDash, understand that you'll encounter three types of fees beyond the food price: delivery fees (based on distance), service fees (usually a percentage of your order), and possible small order fees. These charges appear before you complete your purchase, allowing you to see the total cost upfront.

Creating Your Account and Setting Up Basic Information

To use DoorDash, you need to create an account on either the mobile app or the website. The account creation process is straightforward and requires basic personal information. You'll need a valid email address, a phone number, and a password of your choice. DoorDash uses this information to contact you about your orders and to verify your identity.

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When you first open the DoorDash app or visit the website, you'll see options to either sign in (if you already have an account) or create a new one. Clicking "sign up" or the registration option takes you through a simple form. You'll enter your email address, create a password, and provide your phone number. DoorDash will send a verification code to confirm your phone number—this is a security measure to prevent unauthorized account creation.

After verifying your phone number, you'll set your delivery address. This is crucial because DoorDash uses your address to show you which restaurants are available in your area. The app will attempt to detect your location automatically using your phone's GPS, but you can manually enter or change your address at any time. You can also save multiple addresses (such as your home and workplace) and switch between them when placing orders.

Next, you'll add payment information to your account. DoorDash accepts major credit cards, debit cards, and digital payment methods like Apple Pay and Google Pay. You can save multiple payment methods and choose which one to use for each order. Some users also add a gift card balance to their account for additional payment flexibility. Your payment information is encrypted and stored securely according to industry standards.

Your profile can include additional optional information such as your name, phone number details, and dietary preferences. Some users add nicknames or special delivery instructions to their profile that appear with every order—for example, "please leave at side door" or noting a specific building entrance. These details help Dashers understand where to deliver your food and make the process smoother.

Practical Takeaway: Complete your account setup by verifying your phone number, confirming your delivery address, and adding at least one payment method. Save your most-used addresses (home, work, etc.) so you can quickly switch between them. Add standing delivery instructions to your profile if you have specific preferences about where drivers should leave orders.

Finding Restaurants and Understanding Menu Browsing

Once your account is set up, you can browse available restaurants in your area. Open the DoorDash app or website, and you'll see a home screen displaying restaurants near your delivery address. The service shows you which restaurants are currently open and accepting orders. You can browse by scrolling through the list, or you can search for specific restaurants or cuisines using the search function.

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DoorDash organizes restaurants in several helpful ways. You can filter by cuisine type (Chinese, pizza, Mexican, etc.), by delivery time (fastest to slowest), or by rating (highest-rated first). The app also shows delivery fees and estimated delivery times for each restaurant. A "30 minutes or less" label indicates the estimated time from when you place your order to when it arrives. Keep in mind these are estimates—actual delivery times vary based on restaurant preparation time, driver availability, and traffic conditions.

Each restaurant listing displays key information including the restaurant's name, average customer rating (usually out of 5 stars), the number of reviews, whether it's currently open, and the delivery fee for your location. Tapping on a restaurant shows you its full menu, hours of operation, and customer reviews. Reading reviews from other customers can provide insights into food quality, portion sizes, and common issues like order accuracy. DoorDash displays both overall ratings and individual customer reviews with specific comments.

Restaurant menus on DoorDash typically mirror their in-person menus, though some items may be unavailable for delivery due to food quality concerns. Items that can't be kept fresh during delivery (like certain fried foods or delicate desserts) may have limited options. Most restaurants clearly label items as vegetarian, vegan, or spicy if applicable. Many restaurants also provide calorie information and ingredient details, which is particularly useful if you have allergies or dietary restrictions.

When browsing menus, you can customize most items before adding them to your cart. For example, at a sandwich shop, you might specify which toppings to include or exclude. At a coffee shop, you can note your preferred milk type and sugar level. These customization options appear during the ordering process. If a restaurant doesn't have an item you want, you can message the restaurant after placing your order to request substitutions, though they're not obligated to accommodate such requests.

Practical Takeaway: Use the filter options to narrow your search by cuisine type or rating rather than scrolling through all restaurants. Read customer reviews to understand what others experienced—pay particular attention to comments about food quality and accuracy. When customizing items, be specific about your preferences since the restaurant relies on these notes to prepare your order correctly.

Placing Your Order and Managing Delivery Options

Placing an order on DoorDash involves several steps, each of which gives you control over what you're ordering and how it's delivered. After selecting a restaurant and browsing its menu, you add items to your cart. Each item you add can be customized with special requests or modifications. For instance, if you order a burger, you can specify how the meat is cooked, which toppings to include, and which sauces you want.

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Once you've added all items to your cart, you review your order before checking out. The order summary shows each item, any customizations, the subtotal for the food, the service fee (typically a percentage of your order), the delivery fee (based on distance), and any applicable small order fees. The total price appears clearly so you know exactly what you'll be charged. If your order subtotal is below a certain minimum (which varies by location and restaurant), DoorDash may add a small order fee—usually a dollar or two.

Before finalizing your purchase, you can choose your delivery address (if you've saved multiple) and confirm it's correct. Some DoorDash customers use the service to deliver to locations like offices, parks, or temporary addresses. You have the option to add delivery instructions that appear on the driver's screen—for example, "Ring bell twice" or "Leave at the gate." These instructions are particularly useful if you live in an apartment complex or have a driveway that's difficult to find.

You can also choose a tipping option at this stage. DoorDash allows you to tip