Free Guide to Denver Health Appointment Phone Numbers

Understanding Denver Health and Their Phone Services

Denver Health is a public health system that serves the Denver metro area and surrounding regions. The organization operates multiple clinics, emergency departments, and specialty care centers throughout Colorado. Many people in the Denver area use Denver Health services for routine medical care, emergency treatment, and specialized health services.

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Denver Health maintains several phone lines for different departments and services. Each phone number connects to specific areas within the health system. For example, some numbers handle scheduling appointments, while others manage billing questions or prescription refills. Understanding which number to call for your particular need can save time and reduce frustration when you contact the organization.

The health system has grown significantly over the years and now serves hundreds of thousands of patients annually. Denver Health operates as a safety-net provider, meaning they serve patients regardless of ability to pay. This role in the community means their phone systems handle a large volume of calls daily from patients seeking various services.

When you call Denver Health, you may encounter automated phone systems that direct your call to the appropriate department. These systems ask questions about the nature of your call and route you accordingly. Understanding how these systems work can make your phone experience more efficient.

Practical takeaway: Before calling Denver Health, determine which service you need—whether that's scheduling, billing, medical records, or urgent care—so you can request the right department when you reach someone on the phone.

Main Appointment Scheduling Phone Numbers

Denver Health's primary appointment scheduling line is one of the most frequently used numbers within the health system. For routine appointment scheduling at Denver Health clinics, patients can call their main scheduling line. The phone system typically connects you to an automated menu that asks about your needs and preferred location.

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Different clinics within the Denver Health network may have their own direct phone numbers for scheduling. For example, the downtown Denver Health Medical Center, located at 777 Bannock Street, may have a separate scheduling line from community health centers in other parts of the metro area. Patients who know which clinic they want to visit can ask for that specific location's number.

When you call to schedule an appointment, the staff member will ask for information including your date of birth, insurance information if you have it, and the type of appointment you need. If you've visited Denver Health before, they can look up your previous records using this information. First-time patients may need to provide additional details.

The scheduling staff can also discuss appointment availability, which varies by department and time of year. Some specialties may have longer waits for appointments than others. The staff member can explain what to bring to your appointment and answer questions about location and parking.

Denver Health offers appointments in primary care, pediatrics, women's health, dental services, and many specialty areas. When calling, you can ask about wait times for the specific type of appointment you need. Some appointments can be scheduled within days, while others may have longer waits depending on the specialty.

Practical takeaway: When calling to schedule an appointment, have your date of birth and insurance card information ready, and be prepared to describe the type of medical care you need so staff can direct you to the appropriate department.

Specialty Care and Referral Phone Numbers

Denver Health operates numerous specialty care departments including cardiology, orthopedics, neurology, endocrinology, and many others. Each specialty area may maintain separate phone lines or extensions. Patients seeking specialty care often need a referral from a primary care provider first, though the process for obtaining and using that referral varies by situation.

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To reach specialty care departments, patients can start by calling their primary care clinic and asking for information about how to access a particular specialty. The primary care staff can provide the phone number for that specialty's scheduling line. Alternatively, patients can call Denver Health's main line and ask to be transferred to their desired specialty department.

Specialty departments handle more complex scheduling than primary care clinics. Staff in these departments may need detailed information about your condition, previous test results, or medications before scheduling an appointment. They may also verify insurance coverage because some specialty procedures require prior authorization before they can be scheduled.

Denver Health's orthopedic department handles bone and joint conditions. The department provides services for everything from sports injuries to arthritis management. Patients needing orthopedic care can ask their primary care doctor for a referral, which includes the phone number and information about contacting the department.

The behavioral health department manages mental health and substance use services. This department operates somewhat independently because of the sensitive nature of these services. Patients seeking behavioral health services can call Denver Health's main line and ask specifically for behavioral health scheduling or call their primary care provider for a referral to behavioral health services.

Practical takeaway: When seeking specialty care at Denver Health, start by contacting your primary care clinic or calling the main number to ask for the specific specialty department's phone number, as this often leads to faster scheduling.

Emergency Services and Urgent Care Contact Information

Denver Health operates an emergency department at their main medical center on Bannock Street in downtown Denver. The emergency department handles life-threatening situations and urgent medical problems that cannot wait for a scheduled appointment. If you are experiencing a medical emergency, you should call 911 rather than trying to reach Denver Health by phone.

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For urgent problems that are not life-threatening but need prompt attention, Denver Health offers urgent care services at various locations throughout the metro area. Urgent care clinics handle conditions like minor injuries, infections, and acute illnesses that need same-day or next-day treatment. These locations often have shorter wait times than the main emergency department and may accept walk-in patients.

Denver Health also provides nurse advice lines that patients can call to discuss medical concerns and get guidance about whether they need urgent care, emergency care, or can wait for a regular appointment. These nurse lines are staffed by registered nurses who can answer health questions and provide information. Patients with Denver Health insurance may reach a nurse advice line through their health plan's customer service number.

After-hours care through Denver Health varies by location and service. Some clinics have answering services that take messages and return calls the next business day. Others connect patients to nurse advice lines or urgent care options. When you call a clinic after hours, the automated message typically explains your options for after-hours services.

Denver Health's urgent care locations operate extended hours, often including evenings and weekends when regular clinics are closed. These urgent care clinics provide faster service than the main emergency department for non-critical conditions. Patients should call ahead to check wait times at specific locations or ask about walk-in availability.

Practical takeaway: For true medical emergencies, call 911 directly. For urgent but non-critical problems during regular hours, call your usual Denver Health clinic. For after-hours urgent needs, listen to the automated message to learn about urgent care locations, nurse lines, or emergency department options.

Billing, Insurance, and Administrative Phone Numbers

Denver Health maintains separate phone lines for billing and financial questions. Patients with questions about their bills, payment options, or insurance coverage can reach the billing department through these numbers. The billing staff can explain charges on your bill, discuss payment plans, and answer questions about copays and deductibles.

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Many patients who use Denver Health do not have insurance or have Medicaid coverage. Denver Health's financial counselors can discuss options for patients without insurance and explain how the organization handles billing for uninsured patients. Patients can call the billing or financial services department to speak with a counselor about their situation.

For questions about insurance coverage or prior authorization requirements, patients can contact Denver Health's insurance verification department. This department checks whether specific procedures or visits are covered under your insurance plan and whether authorization is needed before care is provided. Insurance verification can usually be completed during a phone call.

Medical records requests go through a separate department within Denver Health. Patients who need copies of their medical records for another provider or personal use can call the medical records department and request records. The department requires patient identification information to process requests. Turnaround times for receiving records vary depending on how far back the records go and the volume of requests.

Questions about prescription refills, medication changes, or other pharmacy-related issues can be directed to Denver Health's pharmacy department or to your individual clinic's pharmacy line. Patients established with a particular clinic can often call that clinic to request prescription refills, and the clinic staff will work with the pharmacy to process the request.

Practical takeaway: Keep your account or patient ID number handy when calling about billing or administrative matters, as this helps staff quickly locate your information and address your questions more efficiently.