Free Guide to Blocking Spam Calls and Protecting Your Phone

Understanding Spam Calls and Why They're a Problem

Spam calls have become one of the most common complaints people report to the Federal Trade Commission (FTC). In 2023, Americans received an estimated 26.3 billion robocalls, according to YouMail data. These unwanted calls aren't just annoying—they can lead to identity theft, financial loss, and wasted time.

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Spam calls fall into several categories. Robocalls use automated dialing systems to reach thousands of people with pre-recorded messages. These might advertise products, claim you've won a prize, or warn about fake legal issues. Telemarketing calls try to sell you something, though legitimate telemarketers must follow specific rules. Scam calls attempt to trick you into giving up money or personal information by posing as banks, government agencies, or tech support services.

The technology behind spam calls has evolved significantly. Callers can now spoof phone numbers, making it appear that a call is coming from a local number or even a familiar organization. This spoofing makes it harder to know who's actually calling. Some spam operations use VoIP (Voice over Internet Protocol) technology, which is inexpensive and difficult to trace. Others buy lists of phone numbers from data brokers and systematically work through them.

The financial impact is substantial. The FTC reported that consumers lost over $8.6 billion to fraud in 2023, with phone scams being a major vector. Beyond money, spam calls steal your personal time and create stress. People who receive many spam calls often feel anxious about answering their phones at all.

Practical Takeaway: Recognize that spam calls are a widespread problem using technology specifically designed to bypass your defenses. Understanding this reality is the first step in protecting yourself effectively.

Built-In Phone Features for Blocking Spam

Both iPhone and Android phones include native features designed to reduce spam calls. These tools work without requiring you to download additional apps or pay any fees. Learning to use these built-in options is often the most straightforward way to handle unwanted calls.

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iPhone users can access spam-blocking features through the Phone app settings. The "Silence Unknown Callers" feature, introduced in iOS 13, automatically silences calls from people not in your contacts, while still ringing for known contacts and favorites. This doesn't block calls—they go to voicemail—but it prevents interruptions from unknown numbers. To enable this, open Settings, select Phone, then toggle on "Silence Unknown Callers." Another option is to enable "Filter Unknown Senders" in the Messages app, which separates text messages from unknown contacts into a separate folder.

Android phones offer similar functionality through the Phone app. Most Android devices have a "Spam and Call Screen" or "Call Screen" feature that shows likely spam calls before you answer. Google's Phone app, available on most Android devices, uses machine learning to identify potential spam. When you receive a likely spam call, the app shows a "Likely Spam" label on your screen. You can also enable "Call Screen" to have Google Assistant answer the call and transcribe the message, letting you decide whether to answer. To access these features, open your Phone app, tap More (three dots), go to Settings, and look for Call Screen or Spam and Call Screen options.

Both systems let you create block lists. When you add a number to your blocked contacts, calls from that number won't reach you—they'll go directly to voicemail. You can block a number by opening your call history, selecting a number, and choosing "Block this Caller" or similar option. Voicemails from blocked numbers may not appear in your voicemail inbox at all, depending on your phone settings and carrier.

Practical Takeaway: Spend 10 minutes enabling your phone's native spam-blocking features—they're free, require no setup, and work across both iPhone and Android platforms.

Carrier-Provided Spam Protection Services

Your phone company offers spam-blocking tools that work at the network level, before calls even reach your phone. These services are often provided by carriers like Verizon, AT&T, T-Mobile, and others at no cost or for a small monthly fee. Network-level blocking is more effective than device-level blocking because it catches spam before it uses your phone's resources.

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Verizon offers "Call Filter," which identifies and blocks potential spam calls. The basic version is free and automatically blocks calls known to be spam. The paid version ($2.99 per month) adds personal block lists and the ability to see the reason a call was blocked. To set up Call Filter on Verizon, visit the Verizon website or call customer service. Once activated, spam calls won't reach your phone unless you've added the number to an allow list.

AT&T provides "Call Protect," which operates similarly. The free version blocks known spam numbers and suspicious calls. The paid AT&T Call Protect Plus ($3.99 per month) offers additional features like personalized block lists and caller name lookup. Customers can manage Call Protect settings through the My AT&T app or website.

T-Mobile includes "Scam Shield" at no cost to most customers. This service identifies and warns about potential scam calls, fraud, and illegal robocalls. Scam Shield Plus ($3.99 per month) adds the ability to automatically block suspected spam calls. T-Mobile also offers a tool called Scam Block, which blocks calls to known scam numbers at no charge.

Other carriers like US Cellular, Spectrum Mobile, and regional carriers typically offer similar services. Contact your specific carrier to learn what's included with your plan and how to enable these protections. Many carriers activate basic spam protection automatically, but you may need to opt in to additional features through your account.

Practical Takeaway: Contact your phone carrier to confirm which spam-blocking services you already have access to and enable any available free options through your account immediately.

Third-Party Apps and Do Not Call Registration

Beyond your phone's built-in features and carrier services, several third-party apps can provide additional spam protection. Popular options include RoboKiller, Nomorobo, Whoscall, and TrueCaller. These apps use different approaches—some rely on community reporting, others use advanced algorithms to identify spam patterns, and some combine multiple methods.

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RoboKiller analyzes call patterns to identify spam and robocalls, then either blocks them or sends them to "Answer Bots" that waste the scammer's time. The app has a free version with basic blocking and a paid version with enhanced features. Nomorobo works similarly, using a database of known spam numbers. TrueCaller offers caller identification and spam blocking, showing you information about incoming callers. These apps typically cost between $2 and $5 monthly for premium features, though basic versions are often free.

When choosing a third-party app, check its privacy policy carefully. Many apps request access to your contacts and call history to function effectively, which raises privacy concerns for some users. Read reviews from independent sources and consider whether the app's features justify granting it access to your personal information.

The National Do Not Call Registry, maintained by the FTC, is another tool you should use. While it doesn't stop all unwanted calls, it does reduce legitimate telemarketing calls. You can register your phone number at donotcall.gov or by calling 1-888-382-1222 from the phone you want to register. Once registered, legitimate telemarketers must stop calling you within 31 days. However, the Do Not Call Registry doesn't apply to political organizations, charities, surveys, or companies you've done business with in the past 18 months. Registration is permanent and costs nothing.

It's important to understand that no spam-blocking solution is 100 percent effective. Scammers continuously change tactics, spoof new numbers, and find ways around protections. Using multiple layers—your phone's built-in features, your carrier's service, and possibly a third-party app—provides better protection than any single tool alone.

Practical Takeaway: Register with the National Do Not Call Registry, and consider whether a third-party app matches your privacy comfort level and adds value beyond what your carrier and phone already offer.

Techniques for Recognizing and Avoiding Scams

Even with spam blocking in place, some unwanted calls will get through.

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